Terms & Conditions

1. Who we are and our country of domicile

Ezra Technologies (Pty) Ltd (registration number 2024/677966/07), trading as Ezra Technologies, sells the services described on this website. Ezra Technologies (Pty) Ltd is domiciled in South Africa. We are based in KwaZulu-Natal and support businesses across South Africa.

These terms are governed by the laws of the Republic of South Africa. They describe how we sell services. They are published here so you can read them before you buy.

This website is not the payment checkout. Where a service is paid for through our billing checkout, the refund and cancellation terms also have to be shown and accepted in that checkout. Publishing these terms here does not, by itself, record that acceptance.

2. The services we sell

We sell digital and business services. A written quotation, package description or invoice states the particular service you are buying. In general, we offer:

• Website hosting. cPanel hosting for a business website, with storage sized to the package, an SSL certificate on applicable packages, and support during published hours. Packages and prices are listed on our hosting and pricing page.
• Business email hosting. Professional mailboxes on your own domain, with webmail access, spam filtering and setup assistance, on the email package you choose.
• Domain registration, transfer, renewal and management. We submit domain orders to the relevant registry and can manage DNS and nameservers. Registry rules apply to the domain once it is registered or renewed.
• Website design and development. A business website scoped and priced before work starts, from a single page to a larger site, delivered online.
• Custom business systems. Portals, dashboards, catalogues, booking or enquiry tools and similar systems, scoped and quoted per project.
• IT support. Practical technical support and maintenance, quoted for the work you need.
• Ezra TempSense and other quoted services. TempSense temperature monitoring, smart automation, and any other service we agree in a quotation. The quotation describes what is included.

We do not run a general online shop for physical products. Where physical hardware is supplied, it is supplied under a separately quoted project. The return and warranty terms for that hardware are stated in the quotation or order.

3. Prices and currency

Prices and transactions are in South African Rand (ZAR), unless a quotation or invoice explicitly states otherwise.

Published package prices are the prices shown on this website at the time you order. Work that is quoted is confirmed in writing before it starts. Once-off, recurring and known third-party charges are disclosed before you commit. A promotion, such as a setup-fee waiver on a selected 12-month package, applies only when that promotion says so.

4. How you order

You can ask for a quotation through the contact form, by email, by telephone or by WhatsApp. For services offered online, you may also order through our billing checkout. We start paid work once the order or quotation has been accepted and any agreed payment has been received, unless the quotation says otherwise.

Website hosting and business email are generally month-to-month, unless a specific package or promotion says otherwise. Domain registrations and renewals follow the period you order, often a year. Custom and project work follows the scope in the quotation.

5. Delivery

Hosting, email, domains, websites, custom systems and remote IT support are delivered electronically. There is no physical shipment for these services.

• Hosting and email are activated on the package you ordered, for the domain or account named in the order.
• Domain registration, transfer and renewal are submitted to the relevant registry. DNS changes are made on the service that holds the domain.
• A website or custom system is delivered online when the agreed work is ready for you to review or use.
• IT support is provided remotely by email, telephone or WhatsApp during Monday to Friday, 08:00 – 17:00, unless a quotation sets a different arrangement.
• TempSense and other quoted services are provided as the quotation describes.

We confirm timing in the quotation or when the service is activated. Where physical hardware is part of a separately quoted project, the delivery mode, timing and any delivery charge are stated in that quotation or order.

6. Tariffs, duties and third-party rules

Our standard services are supplied from South Africa and are delivered electronically. We do not publish a tariff or duty schedule, and we do not offer international shipping of physical goods from this website.

Domain names remain subject to the rules of the relevant registry. If a quoted project involves hardware, an imported item, or a foreign supplier charge, any duty, tariff or similar charge that applies is set out in that quotation before you are asked to accept it. Any limit on where a particular order can be supplied is also stated in that quotation.

7. Payment options accepted

Payment may be made via Visa or Mastercard where card payment is offered at checkout. Any other method made available by our payment provider is shown on the payment page when it is enabled for that checkout. Where we invoice by bank transfer, the account details are provided on the invoice or on request.

8. Card acquiring and security

Online payments are processed through PayFast, the configured third-party payment provider. Card details are entered on the payment provider's payment page. Ezra Technologies (Pty) Ltd does not store full payment-card details on this website.

Customer details we keep, such as your name, email address and account or invoice reference, are stored separately from card details. The provider's own security information is published at payfast.io.

9. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR), unless a quotation or invoice explicitly states otherwise.

10. Cancellations and refunds

How to cancel, and when a refund may be available, is set out in our Refunds & Cancellations policy. That policy covers hosting and email, domains and other third-party charges, custom and project work, and hardware supplied under a quotation.

Nothing in these terms, or in that policy, removes rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.

11. Privacy

We handle personal information as described in our Privacy Policy & POPIA Notice.

12. Customer service

Ezra Technologies (Pty) Ltd is responsible for the services it sells, for customer service and support, for resolving disputes about those services, and for delivering them as described on this website or in the applicable quotation. Where a registry or other supplier performs part of a service, we remain your point of contact.

Email info@ezratechnologies.co.za, phone 073 040 6622, or WhatsApp us during Monday to Friday, 08:00 – 17:00. You can also use the contact form.

13. Changes to these terms

We may update these terms as our services change. The date at the top of this page shows when they were last revised. The terms that apply to an order are those published, or set out in your quotation, at the time you place that order, together with any rights the law gives you.