Refunds & Cancellations

1. About this policy

Ezra Technologies (Pty) Ltd is domiciled in South Africa. Prices and transactions are in South African Rand (ZAR), unless a quotation or invoice explicitly states otherwise. This policy explains the cancellation restrictions that apply to our services, and how to ask for a cancellation or a refund. Our Terms & Conditions describe the services, delivery and payment.

This website is not the payment checkout. Where a service is paid for through our billing checkout, this refund and cancellation policy also has to be shown and accepted in that checkout. Publishing it here does not, by itself, record that acceptance.

Nothing in this policy removes rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law.

2. How to request a cancellation or refund

Contact us on the channels we already publish. Email info@ezratechnologies.co.za, phone 073 040 6622, WhatsApp us, or use the contact form. We are available Monday to Friday, 08:00 – 17:00.

Please include:

• your name and the email address on the account;
• the service, domain, invoice or quotation reference; and
• whether you want to cancel future service, request a refund, or both.

We will confirm what we can cancel, whether any amount can be refunded, and the date a recurring service will stop.

3. Website hosting and business email

Website hosting and business email are generally month-to-month, unless a specific package or promotion says otherwise. A promotion may, for example, waive a setup fee on a selected 12-month package. If you accepted a fixed term, the cancellation restriction in that package or promotion is the one that applies.

You may cancel standard month-to-month hosting or email by contacting us as set out above. Cancellation stops renewal after the period you have already paid for. The service stays available until the end of that period, unless we agree an earlier date. Any minimum term you accepted is confirmed when we acknowledge the cancellation.

A fee for a period in which the hosting or email service has already been made available is not refunded automatically because you cancel during that period. If we have not yet provided the service you paid for, we will refund that charge. Rights you have under South African law still apply.

4. Domains and other third-party services

Domain registration, transfer, renewal and other third-party services can involve non-recoverable supplier charges once the order has been submitted or processed. Registry fees are a common example.

If we have not yet sent the order to the supplier, ask us to cancel it and we will not process it. If the supplier has already charged a fee that we cannot recover, that fee is not refundable, except where South African law requires a refund. We disclose known third-party charges before you commit.

5. Custom development, setup and other project work

Website design, migrations and other setup, custom business systems, IT support, Ezra TempSense and similar quoted work follow the quotation or order. Where that quotation states its own cancellation terms, those terms apply together with this policy.

If you cancel before we have started the work, we refund amounts you have paid for that work, less any third-party charge that has already been incurred and cannot be recovered.

If work has already been performed, a refund is based on that work already performed. We refund the portion of the fee that relates to work not yet performed, unless the law requires more. We will explain that split when we reply. This includes discovery, design, configuration and setup that has already been done.

6. Physical hardware

Where physical hardware is supplied under a separately quoted project, the applicable return and warranty terms will be stated in that quotation or order and remain subject to South African law. We do not publish a general physical-product return policy, because hardware is not a standard item on this website.

7. If we cannot supply what you paid for

If we cannot provide a service you have paid for, we will refund the amount paid for the part we cannot provide, other than a non-recoverable supplier charge already described above. We will tell you before taking a different approach.

8. How an approved refund is paid

Approved refunds are returned using the original payment method where that is possible. If the original method cannot be used, we agree another appropriate method with you. The time a refund takes to appear can depend on the payment provider and your bank. We will tell you when the refund has been submitted.

9. Your rights under South African law

Nothing in this policy removes rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African law. A cancellation restriction in a package, promotion or quotation does not override those rights.